The Effect Of Service Quality And Price Perception On Repurchase Intention Through Customer Satisfaction Citilink Juanda Airport Surabaya

This study aims to test the effect of service quality and price perception on repurchase intentions through customer satisfaction as an intervening variable at Juanda Airport Surabaya for Citilink airlines. research is descriptive quantitative using SEM-PLS analysis tool with help Smart-PLS software. The data consisted primary collected from 102 respondents accidental sampling determine sample. results show that has a tremendously positive influence interest, but no significant effect. Customer influences between intent does not exist intent. Based historical background discussed in comparison previous studies, this attempts examine relationship among quality, satisfaction, perception, interest Airlines located Surabaya. Taking case studies airport because main base airlines one airports relatively high passenger density Indonesia.